ManuScript Details
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Paper Id:
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IJARW3112
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Title:
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THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES
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| Published in: |
International Journal Of All Research Writings |
| Publisher: |
IJARW |
| ISSN: |
2582-1008 |
| Volume / Issue: |
Volume 7 Issue 12 |
| Pages: |
8
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| Published On: |
6/8/2026 4:29:50 AM (MM/dd/yyyy) |
Main Author Details
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Name:
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Tang Thi Luu |
| Institute: |
Thuy Loi University Branch, Vietnam |
Co - Author Details
| Author Name |
Author Institute |
Abstract
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Research Area:
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Management |
| KeyWord: |
Student Satisfaction; Training Support Services; Service Quality; Public Universities. |
| Abstract: |
The increasing autonomy of higher education institutions and the growing competition between public and private universities have highlighted the importance of enhancing training support services to improve student satisfaction. This study examines the factors influencing student satisfaction with the quality of training support services at public universities in Ho Chi Minh City. Based on SERVQUAL, SERVPERF, HEdPERF, Expectation-Confirmation Theory (ECT), and Customer Satisfaction Index (CSI) frameworks, the research proposes a model comprising eight independent factors: academic advising, administrative support, library and learning resources, financial support, information and interaction channels, extracurricular activities, facilities, and student life services. A mixed-method approach was employed, including a focus group discussion with students and a quantitative survey of 508 valid respondents from seven public universities. Data were analyzed using Cronbach’s Alpha, Exploratory Factor Analysis (EFA), and multiple linear regression. The results indicate that all eight factors positively and significantly affect student satisfaction. Administrative support has the strongest influence, followed by academic advising, information and interaction channels, student life services, extracurricular activities, library and learning resources, facilities, and financial support. The proposed model explains 79.4% of the variance in student satisfaction. Based on these findings, several managerial implications are suggested to help public universities improve service quality, enhance student experiences, and strengthen their competitiveness in the higher education sector. |
Citations
Copy and paste a formatted citation or use one of the links to import into a bibliography manager and reference.
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IEEE
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Tang Thi Luu, "THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES", International Journal Of All Research Writings,
vol. 7, no. 12, pp. 43-50, 2026.
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MLA
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Tang Thi Luu "THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES." International Journal Of All Research Writings,
vol 7, no. 12, 2026, pp. 43-50.
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APA
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Tang Thi Luu (2026). THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES. International Journal Of All Research Writings,
7(12), 43-50.
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THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES
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THE IMPACT OF THE QUALITY OF TRAINING SUPPORT SERVICES ON STUDENT SATISFACTION AT PUBLIC UNIVERSITIES
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